Question 1

Do I need to rent a truck?

Accepted Answer

Yes — we provide the manpower, not the vehicle. Renting and driving the truck is the easy part. We'll handle the hardest part of your move: The Heavy Lifting.

Question 2

Is it better to rent a truck + hire your crew?

Accepted Answer

Yes — it’s the smartest and most affordable way to move. You control the truck, drive it (easy part) and we handle all the heavy lifting, loading, and unloading safely & efficiently (hardest part).

No hidden fees, no full-service mover markup. No hourly "clock-watching" anxiety.

Question 3

What size truck do I need to rent?

Accepted Answer

for truck size guide, visit: www.movemintcrew.ca/trucksizeguide

Question 4

Are you insured?

Accepted Answer

Yes. MovemintCrew is fully insured for both liability and crew safety for $2 Million. You’re hiring a professional, vetted team — not random help.

Question 5

How do I pay?

Accepted Answer

You only pay once the job is complete!

We accept all major Credit cards. Invoices will be provided with instructions on how you can pay directly online on the move day . You will receive a text and email with instructions to pay.

Question 6

Can you help with furniture assembly?

Accepted Answer

We can assist with basic assembly / disassembly as long as it does not take a "long" time and everything is organized 😊

Question 7

How far in advance should I book?

Accepted Answer

We recommend 24-48 hours notice, but same-day service may be available.

Question 8

Do you work weekends?

Accepted Answer

Yes, we work 7 days a week to fit your schedule.

Question 9

What if I rented a container (POD, Cube, etc.)?

Accepted Answer

No problem — we load and unload all container types. Just tell us your delivery and pickup times, and we’ll schedule your crew to match perfectly.

Question 10

How do you compare to people on marketplaces or classifieds?

Accepted Answer

We’re professional, consistent, and accountable. Our crews are trained, insured, and scheduled through our system — no no-shows, no guesswork, no “cash job” risk. Same affordability, zero stress. Fixed rate pricing. No "clock-watching" anxiety.

Question 11

How do I prepare for the crew’s arrival?

Accepted Answer

Ensure all items are packed and ready to go. Clear pathways and have your truck parked close to the loading area. This helps our crew work efficiently and safely.

FAQs

Ready When You Are.

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